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Current ATI Patient Questions

Where Is The Closest ATI Physical Therapy Clinic To Me?

Click Here to search for an ATI Physical Therapy location near you and get on the road to recovery.

What Is The Address To My ATI Physical Therapy Clinic?

Click Here to search for your preferred ATI Physical Therapy location to view address and direction information.

What Are The Hours Of Operation Of My ATI Physical Therapy Clinic?

Click Here to search for your preferred ATI Physical Therapy location to view hours of operation.

What Is Your Cancellation Policy?

Appointment times are scheduled in accordance with the availability of professional staff. ATI may reschedule an appointment if a patient arrives more than 15 minutes late. ATI requires 24 hours' advance notice of cancellations and reserves the right to charge a $40.00 cancellation fee if the patient fails to cancel an appointment at least 24 hours in advance.

How Do I Confirm The Date And Time Of My Next Appointment?

At your first visit, your clinical care team can provide a printed handout of your entire plan of care.

What Will Be The Duration And Frequency Of Treatment?

Duration and frequency of treatment are unique to each individual’s injury or condition. ATI’s professionals are dedicated to returning patients to optimal health. Our customized programs and individual attention allow patients to recover quickly and enjoy a positive rehabilitation experience.

Does Ati Physical Therapy Provide Transportation To Appointments?

In 2020, ATI developed a completely virtual Physical Therapy treatment option for patients with limitations attending in-person sessions, including transportation difficulties. Please click here to learn more.

Do You Have My Authorization For Treatment?

Our EMR provides visibilty to authorization for both the clinical and corporate support teams to ensure that visits are authorized. You will be informed if you are reaching the end of your authorized visits and what next steps will be.

How Can I Request Patient Medical Records?

To request patient records, please email our Medical Records Department at mwdocumentation@atipt.com. Please include the Authorization for Access, Use and/or Disclosure of Protected Health Information form (download the PFD in our Medical Records section) and the specific information needed for the request. Requests can also be faxed to 630-759-6185.

What Does Deductible, Co-Payment And Co-Insurance Mean?

A deductible is the dollar amount that must be paid by the insured before insurance cost-sharing. The patient is responsible for all allowable charges until the deductible is met.

A co-payment is the dollar amount the insured pays each visit. After the deductible is met, the patient is only responsible for the co-pay. ATI collects co-payment at the time of service for all eligible plan participants unless other arrangements have been made in advance.

Co-insurance is a form of cost-sharing. The co-insurance is a percentage of allowable charges the insured is responsible for paying each visit. After the deductible is met, the insurance will cost-share with the patient and covers the portion of the allowable charges remaining after the patient’s co-insurance. ATI collects a portion of co-insurance at the time of service for all eligible plan participants unless other arrangements have been made in advance.

Are You In My Insurance Network?

ATI works with many major insurance carriers. View our insurance page for a complete list of in-network insurances accepted. ATI’s billing staff will be happy to verify your healthcare benefits.

How Do I Pay My Bill Online? What Are The Benefits?

If you have received a statement:

  1. Go to ATIpt.com/paymybill from your computer or any mobile device
  2. Select ""Sign Up"" for an account and complete the required fields
  3. On the Add a Patient screen, enter the necessary information and the registration code on your statement
  4. You are now ready to pay your ATI bills online!

Online payments are an easier and faster method to pay your ATI bill.

  • View payment history and eStatements 24/7
  • Securely save payment information in a digital wallet
  • Set up automatic payments to pay balances for yourself and your dependents in one place
  • Save time and postage by not having to mail in a payment
  • Eliminate the chance of personal information being viewed or stolen by others
  • Make payments from your mobile device

Do You Offer Payment Plans? Am I Eligible For Financial Assistance?

In many cases, ATI can offer an interest-free payment plan. Patients may set up a payment plan online at ATIpt.com/paymybill.

ATI offers financial hardship discounts for services rendered when patients have the ability to demonstrate need when it comes to meeting their financial obligations to ATI.  To learn more about our financial assistance offering and understand whether you are eligible for a financial hardship discount, please contact our Patient Advocate Department at 877-284-2455.

How Much Does A Treatment Plan Cost?

The cost of your customized treatment plan depends on your diagnosis, individual needs and insurance plan. To ensure affordable care, we will verify your insurance benefits before beginning treatment. To assess your needs, please visit ATI for a complimentary screening.

Who Should I Contact With Billing Questions?

We understand that healthcare bills can be complicated to understand. We are here to work with you to help you understand your bill and get it paid and off your mind.

Billing-related questions may be directed to the Patient Advocate department at 855-MY-ATIPT (855-692-8478) or email PatientAdvocate@atipt.com.

If the issue is unresolved to your satisfaction, don't hesitate to contact our Patient Dedicated Specialist (PDS) Team at PatientAdvocateEscalations@atipt.com, and someone from our team will get back to you.

Please have your insurance card(s) or billing statements ready if this is a billing dispute. The PDS team will work with the specific clinic where you received services to request a review of charges. We will then contact you with that information.

If you still have a balance after resolution, our billing specialists will work with you to apply for financial assistance and/or set up a payment plan.

What Are My Healthcare Privacy Rights?

At ATI, we understand that information about you and your health care is personal. Please view the HIPAA notice of privacy practices to understand your rights better.

Who Should I Contact Regarding My Compliance Concerns Or Questions?

Please feel free to contact our anonymous hotline number at 800-428-1678.

I Filled Out An Application For Hire. Can I Speak With A Hiring Agent For Support?

In 2020, ATI developed a completely virtual Physical Therapy treatment option for patients with limitations attending in-person sessions, including transportation difficulties.

Do You Have Any Shadowing Opportunities For Physical Therapy Students?

ATI offers shadowing opportunities for students interested in pursuing degrees in rehabilitation. ATI also has opportunities for current PT, OT, and PTA students for clinical rotations. Please click here to learn more.

Ready To Get Started?

Request an Appointment Today!