Skip to main content
Online Physical Therapy

What You Get With ATI Connect

How CONNECT Works

How Online Physical Therapy Works: Get Started with CONNECT


 

1. Request an Appointment

We’ll review your request and help determine if online physical therapy is right for you. 

Request your appointment

2. Verify Your Information and Schedule

Once verified, we'll contact you to set up your first video session with your therapist.

Don't worry—we will work around your schedule and confirm a time that's convenient for you. You can expect your first appointment to last about 60 minutes.

3. Begin Telehealth PT

You'll get an email and/or text confirmation of your first virutal physical therapy video session with all the details, including:

  • Appointment time and login details
  • Therapist name and contact information
  • Recommended equipment

If you have any technical issues when you first try to log in, please contact your therapist.

4. Keep it up!

Virtual PT is just like in person therapy, and requires some homework from you. Please stay up to date with the program plan your therapist recommends to solve your ailments, reduce your pain, increase your range of motion, and get you well.

Continue scheduling regular appointments with your therapist—online or in person. We're offering virtual PT as a solution for those who need or want to stay at home. But nearly all of our clinics remain open and available for patients, and we're following all Centers for Disease Control recommended guidelines. Stay up to date with any important, Coronavirus-related developments about our in-clinic services.

What is a Telehealth Physical Therapy Session Like?

What is a Telehealth Physical Therapy Session Like?

An online physical therapy session enables you to have the same interaction with a therapist remotely that you would in the clinic. You still get 1:1, real-time contact with a therapist, and guidance and feedback for your individualized therapy treatment. Expect the same things you would from in-person PT, including a treatment plan and exercise program to keep up between sessions.

Online Physical Therapy Insurance

Does Insurance Cover Online Physical Therapy?


 

SEE ALL FAQS

Insurance coverage for occupational and physical therapy telehealth services is rapidly changing—and expanding. In the wake of the COVID-19 pandemic, we're seeing rapid movement in new laws and regulations. The Center for Connected Health is working tirelessly in this arena and has the latest information and updates. 

We'll work with you to review your insurance coverage and get you the information you need to make the best decision for your care. Our goal is to make this service available and affordable for anyone who would benefit from it.

Equipment You'll Need

Equipment You'll Need

To participate in a virtual PT session, you'll need:

  • Desktop or laptop computer, tablet, or mobile phone with a working camera and microphone

  • Reliable internet connection

  • Comfortable clothing and space that will allow for movement

  • Any exercise equipment prescribed by your therapist

You do not need any new apps or telehealth technology. Our service is provided through a virtual platform with no app required.

Physical Therapy You Can Do From Home: What You Get With CONNECT


 

Easy Access to In-Home Physical Therapy

Virtually visit a physical therapist remotely with your mobile phone, tablet, or computer. There's no need to download a new app!

Convenient, Consistent PT Treatment

Home-based treatment ensures that you can continue your PT program without interruption. Your physical wellness is just as important today as ever. Don't let staying home keep you from getting well!

HIPAA Compliant Software & Support

You and your privacy are our top priority. All ATI virtual physical therapy visits, and any related exchange of information, is just as private and secure as if you were seeing us in person.

Trusted Physical Therapy Providers

Your treatment is provided only by our licensed physical therapists and occupational therapists. ATI therapists are trained to practice online telehealth PT in their scope of practice.

Review Stars Version 2

Online Physical Therapy FAQs

What is a virtual physical therapy session like?

An online physical therapy session enables you to have the same interaction with a therapist remotely that you would in the clinic. You still get 1:1 contact with a therapist and guidance and feedback for your individualized therapy treatment. Just like in-clinic, traditional care, we'll pair your virtual visits with an exercise program and other suggestions for your ongoing care between sessions. 

 

How can I schedule a virtual physical therapy session?

Talk with your therapist or request an appointment online

How long is a virtual physical therapy appointment?

Sessions typically last 60 minutes. However, this may be modified based on your symptoms and the goals for treatment. 

What equipment do I need for a telehealth physical therapy session?

You will need the following:

  • Desktop or laptop computer, tablet or mobile phone with a working camera and microphone
  • Reliable internet connection
  • Comfortable clothing and space that will allow for movement
  • Any exercise equipment prescribed by your therapist

Do I need to download an app or do I need a specific device?

No, you do not need to download anything.  You will need to use Firefox, Safari, or Google Chrome as your web browser.  You can use a laptop, computer or mobile phone.  Mobile devices allow for more flexibility in changing location to perform exercises as needed, however, computers may result in better connectivity.  Prior to your session we recommend that you test your setup.

Who do I contact with technical issues?

Prior to your session we recommend that you test your set upContact your therapist if you experience any technical issues. 

 

What if I want to see my physical therapist in-person?

Nearly all of our clinics remain open and available for patients, and we are following all Centers for Disease Control recommended guidelines. ATI Physical Therapy is committed to providing occupational and physical therapy during the COVID pandemic, whether it be in-person or via ATI CONNECT telehealth therapy sessions.

Is online physical therapy secure?

Yes, we are HIPAA compliant.

Will my insurance plan cover virtual PT?

Insurance coverage for physical, occupational and speech therapy services provided through telehealth visits is rapidly changing. We will work with you to review your insurance coverage and give you all of the information you need to make the best decision for your care.

What should I do if I need to cancel an online appointment?

Please call your therapist to cancel any virtual therapy appointments so that we can help to reschedule the session while cross referencing our in clinic patient schedules.

How do I join my session with my therapist?

When the appointment is created you will receive an email reminder with a link to join the session.  Please do not delete the email reminder.  If you do, call your therapist to get a new link sent to you.  If you are having difficulty locating the email, make sure to check your spam/junk folder in your email.

Have a question we didn't cover?

For more information or for any questions not listed, please contact us or talk to your therapist.

 

Ready To Get Started?

Request an Appointment Today!