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New ATI Patient Questions

What Can I Expect At My First Appointment?

Your first visit will last approximately one hour and include a comprehensive evaluation and applicable treatment administered by a licensed physical therapist. Your physical therapist will review your medical history, diagnostic tests and any recent events that may have contributed to your condition. Your evaluation will include an assessment of your current functional deficits, pain level, and posture and a thorough evaluation of your flexibility, strength, balance, and endurance.

Following your evaluation, your physical therapist will thoroughly explain your personalized treatment plan and expectations for recovery and give you a commitment letter. Communication between the patient and physical therapist is of utmost importance at ATI as you are an active participant in your recovery.

Still have questions? Check out our blog post about What to Expect at Your first PT Appointment.

When Should I Arrive?

Please arrive 15 minutes before your first appointment in order to complete all necessary paperwork.

Do I Need To Fill Out Any Forms?

Download and complete your new patient forms (linked below) before your appointment to save time. It will allow you to begin your therapy session even faster.

Notice of Privacy Practices and Consents
Medical History Form English
Medical History Form Spanish

If you choose to fill out the forms at your clinic, please allot 15 minutes to complete before your scheduled appointment time.

What Should I Bring To My First Appointment?

  • Photo identification* (Valid Driver's License, Valid State ID, School ID Card, or Valid Passport)
  • Form of payment due at the time of service
  • Prescription/doctor referral (if applicable)
  • Insurance card (if applicable)

*As a creditor under the Federal Trade Commission's ""Red Flags Rule,"" we adhere to an Identity Theft Prevention Program. For this reason, we ask that you present photo identification at the time of registration. We appreciate your cooperation in assisting us with protecting your identity and preventing identity theft."

What Should I Wear To My Appointments?

Please wear comfortable clothing, preferably athletic wear and no jewelry.

Where Is The Closest ATI Physical Therapy Clinic To Me?

Click Here to search for an ATI Physical Therapy location near you and get on the road to recovery.

What Are The Hours Of Operation Of My ATI Physical Therapy Clinic?

Click Here to search for your preferred ATI Physical Therapy location to view hours of operation.

What Is The Address To My ATI Physical Therapy Clinic?

Click Here to search for your preferred ATI Physical Therapy location to view address and direction information.

When My Doctor Recommends Therapy, Do I Have A Choice In Providers?

Yes, if you need physical therapy, YOU DO HAVE A CHOICE when selecting your provider. We encourage you to explore all your options, and when you do, we're confident that you'll find that ATI will exceed your expectations. With many convenient locations close to home, expert clinicians, and our ability to schedule your first visit within 24-48 hours, we're the best choice to help you recover from an injury, surgery or chronic pain.

We accept virtually all major insurance carriers and will verify insurance for you. Contact us today to see how easy it is to get started.

Do I Need A Referral/Prescription From My Doctor To Be Seen By A Physical Therapist?

Although all 50 states enjoy direct access to physical therapist services, some provisions and limitations may apply by state and payor.

What Will Be The Duration And Frequency Of Treatment?

Duration and frequency of treatment are unique to each individual’s injury or condition. ATI’s professionals are dedicated to returning patients to optimal health. Our customized programs and individual attention allow patients to recover quickly and enjoy a positive rehabilitation experience.

Does Ati Physical Therapy Provide Transportation To Appointments?

In 2020, ATI developed a completely virtual Physical Therapy treatment option for patients with limitations attending in-person sessions, including transportation difficulties. Please click here to learn more.

How Do I Confirm The Date And Time Of My Next Appointment?

At your first visit, your clinical care team can provide a printed handout of your entire plan of care.

Do You Have My Authorization For Treatment?

Our EMR provides visibilty to authorization for both the clinical and corporate support teams to ensure that visits are authorized. You will be informed if you are reaching the end of your authorized visits and what next steps will be.

What Is Your Cancellation Policy?

Appointment times are scheduled in accordance with the availability of professional staff. ATI may reschedule an appointment if a patient arrives more than 15 minutes late. ATI requires 24 hours' advance notice of cancellations and reserves the right to charge a $40.00 cancellation fee if the patient fails to cancel an appointment at least 24 hours in advance.

How Much Does A Treatment Plan Cost?

The cost of your customized treatment plan depends on your diagnosis, individual needs and insurance plan. To ensure affordable care, we will verify your insurance benefits before beginning treatment. To assess your needs, please visit ATI for a complimentary screening.

Are You In My Insurance Network?

ATI works with many major insurance carriers. View our insurance page for a complete list of in-network insurances accepted. ATI’s billing staff will be happy to verify your healthcare benefits.

What Does Deductible, Co-Payment And Co-Insurance Mean?

A deductible is the dollar amount that must be paid by the insured before insurance cost-sharing. The patient is responsible for all allowable charges until the deductible is met.

A co-payment is the dollar amount the insured pays each visit. After the deductible is met, the patient is only responsible for the co-pay. ATI collects co-payment at the time of service for all eligible plan participants unless other arrangements have been made in advance.

Co-insurance is a form of cost-sharing. The co-insurance is a percentage of allowable charges the insured is responsible for paying each visit. After the deductible is met, the insurance will cost-share with the patient and covers the portion of the allowable charges remaining after the patient’s co-insurance. ATI collects a portion of co-insurance at the time of service for all eligible plan participants unless other arrangements have been made in advance.

Do You Offer Payment Plans? Am I Eligible For Financial Assistance?

In many cases, ATI can offer an interest-free payment plan. Patients may set up a payment plan online at ATIpt.com/paymybill or by calling the Patient Advocate department at 855-MY-ATIPT (855-692-8478).

ATI offers financial hardship discounts for services rendered when patients can demonstrate the need to meet their financial obligations to ATI. To learn more about our financial assistance offering and understand whether you are eligible for a financial hardship discount, please get in touch with our Financial Navigation Department at 1-833-850-4945 or FinancialNavigator@atipt.com.

Who Should I Contact Regarding My Compliance Concerns Or Questions?

Please feel free to contact our anonymous hotline number at 800-428-1678.

What Are My Healthcare Privacy Rights?

At ATI, we understand that information about you and your health care is personal. Please view the HIPAA notice of privacy practices to understand your rights better.

Do You Have Any Shadowing Opportunities For Physical Therapy Students?

ATI offers shadowing opportunities for students interested in pursuing degrees in rehabilitation. ATI also has opportunities for current PT, OT, and PTA students for clinical rotations. Please click here to learn more.

I Filled Out An Application For Hire. Can I Speak With A Hiring Agent For Support?

In 2020, ATI developed a completely virtual Physical Therapy treatment option for patients with limitations attending in-person sessions, including transportation difficulties.

Ready To Get Started?

Request an Appointment Today!