Frequently Asked Questions
Have questions about what therapy is, how to get started, how insurance/billing works, and what your appointments will include?
Rest assured, we'll help you through every step of the process. The following are answers to frequently asked questions. If you have additional questions, please don't hesitate to contact us.
When my doctor recommends therapy, do I have a choice in providers?
Yes, if you need physical therapy, YOU DO HAVE A CHOICE when selecting your provider. We encourage you to explore all your options, and when you do, we're confident that you'll find that ATI will exceed your expectations. With many convenient locations close to home, expert clinicians, and our ability to schedule your first visit within 24-48 hours, we believe that we're the best choice around to help you recover from an injury, surgery or chronic pain.
We accept virtually all major insurance carriers and will verify insurance for you. We'll even provide transportation to therapy for patients with medical necessity in select markets. Contact us today and see how easy it is to get started.
What can I expect at my first appointment?
Your first visit will last approximately one hour and will include a comprehensive evaluation and applicable treatment administered by a licensed physical therapist. Your physical therapist will review your medical history, diagnostic tests and any recent events that may have contributed to your current condition. Your evaluation will include assessment of your current functional deficits, pain level and posture, as well as a thorough evaluation of your flexibility, strength, balance and endurance.
Following your evaluation, your physical therapist will thoroughly explain your personalized treatment plan and expectations for recovery and provide a commitment letter to you. Communication between the patient and physical therapist is of utmost importance at ATI and you are an active participant in your recovery.
When should I arrive?
Please arrive 15 minutes before your first appointment in order to complete all necessary paperwork.
What should I bring to my first appointment?
- Photo identification* (Valid Driver’s License, Valid State ID, School ID Card, or Valid Passport)
- Prescription/doctor referral
- Insurance card
*As a creditor under the Federal Trade Commission's "Red Flags Rule," we adhere to an Identity Theft Prevention Program. For this reason, we ask that you present photo identification at the time of registration. We appreciate your cooperation in assisting us with protecting your identity and the prevention of identity theft.
What should I wear to my appointments?
Comfortable clothing, athletic wear, preferably no jewelry.
Who should I contact regarding my compliance concerns or questions?
Please feel free to contact our anonymous hotline number at 800-428-1678
What are my healthcare privacy rights?
At ATI, we understand that information about you and your health care is personal. Please view the HIPAA notice of privacy practices to better understand all of your rights.
What will be the duration and frequency of treatment?
Duration and frequency of treatment are unique to each individual’s injury or condition. ATI’s professionals are dedicated to returning patients to optimal health. Our customized programs and individual attention allows patients to recover quickly and enjoy a positive rehabilitation experience.
How much does a treatment plan cost?
The cost of your customized treatment plan depends on your diagnosis, individual needs and insurance plan. We will verify your insurance benefits before beginning treatment to ensure that your care is affordable. To assess your needs, please visit ATI for a complimentary screening.
Who should I contact with billing questions?
Please call 855-MY-ATIPT (855-692-8478) and select Option 2. Our helpful staff will give you a thorough explanation of the billing process.
Are you in my network?
ATI is contracted with many major insurance carriers. View our insurance page for a complete list of in-network insurances accepted. ATI’s billing staff will be happy to verify your health care benefits for you. Please call 855-MY-ATIPT (855-692-8478) for assistance.
Why does ATI have a research department?
ATI is dedicated to the highest quality of care for our patients. Our Department of Data and Analytics helps provide an innovative approach to care and improved patient outcomes based on scientifically-proven principles and protocols. ATI was the first to introduce a Patient Outcomes Registry, the first of its kind in the industry and a unique milestone in rehabilitation care that will inform and direct evidence-based approaches and physical therapy treatment guidelines for years to come.
How does continued research benefit patients?
ATI’s dedication to ongoing research allows us to exceed customer expectations by providing patients highly customized care and scientifically-proven treatment programs. Unique to the industry, ATI’s dedicated in-house research department aims to improve patient outcomes through basic science, research and evidence-based medicine.
If I am a physician interested in the benefits of research-based physical therapy for my patients, how do I get more information?
ATI is happy to provide physicians with peer-reviewed and published scientific studies on the benefits of research-based treatment programs. Please email us to request studies and to learn more about evidence-based medicine at ATI.
How can I request patient medical records?
To request patient records, please email our Medical Records Department at firstname.lastname@example.org. Please include the Authorization for Access, Use and/or Disclosure of Protected Health Information form (download the PFD in our Medical Records section), and the specific information needed for the request. Requests can also be faxed to 630-759-6185.